FAQ- We are here to help!
HOW CAN I PAY FOR MY ORDER?
We accept payment from all major debit or credit cards - American Express, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal.
IS IT SAFE TO ORDER ONLINE?
We’re a member of "Verified by Visa" and "Secure by MasterCard" which means additional security when using yourcard online. We also use encryption systems sensitive information, such as your name, address and your credit / debit card details.
DO I GET A CONFIRMATION OF MY ORDER?
Once you've placed you order, you will receive an order confirmation email at the address you have provided. When your order is processed, you will receive a second email to let you know that your order is on its way. If you have not received your order confirmation email please check your email spam before contacting us.
CAN I CHANGE OR CANCEL MY ORDER?
It is not possible to amend any order details after you have placed it. You have the right to cancel your orderunder the consumer protection act. To cancel an order, you must email us first thenreturn the goods to us as soon as possible. Postage for cancelled orders is not refundable.
WHAT IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
Please email us with your order number, product code(s) and return the item followinginstruction under ‘Delivery & Returns?’ We'll endeavour to resolve this as soon as possible.
WHERE IS MY ORDER?
As soon as your order is dispatched, we will send you an email with further details. You can track your order below:
Please enter your order number:
WHAT HAPPENS IF I AM NOT IN WHEN MY ORDER IS DELIEVERED?
In the event that no one is available to collect your parcel, it will be sent to your local Post Office. You will receive a calling card to use for collection from the Post Office.
WHAT ARE MY DELIVERY OPTIONS?
Please visit our Delivery & Returns section.
DO I HAVE TO PAY FOR CUSTOM/ IMPORT CHARGES? FOR OVERSEAS DELIVERIES ONLY.
Customs & Import Charges may apply. Customs and import duties are charged once the parcel reaches its destination country. Unfortunately, we have no control of these charges and they must be paid by you. To avoid any unexpected surprises, we suggest you check out what import charges may apply before you order!
OH NO! MY ORDER IS MISSING!
In the unlikely event that you have not received your order please notify us by email at email@example.com within 7 working days (UK) or 15 working days (International) from ordering.
HOW DO I RETURN AN ITEM?
For instructions on how to return an item please visit our Delivery & Returns section.
WHAT IS YOUR RETURNS POLICY?
For details on our returns policy please visit our Delivery &Returns section.
DO YOU REFUND THE DELIVERY CHARGE?
Delivery charges are only refunded if your product is damaged or faulty.
WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?
If you can't remember your password, you'll need to reset it. Simply click Forgot Password on the login window.
HOW DO I CHANGE MY EMAIL ADDRESS?
No sweat! Just log into your account using your current email address. Click on 'edit email address/password, type in the new details, save, and Voila!
CAN I UNSUBSCRIBE FROM YOUR NEWSLETTER?
Sure! Just hit 'Unsubscribe' button at the bottom of the email newsletter.
HOW OFTEN DO YOU GET MORE STOCK IN?
Our site is regularly updated with fresh designs. Please note that a lot of the items on our website sell out very quickly! We will do our best to restock hot items so if your favourite item is sold out, please check back regularly and you might find it in-stock again!
HOW CAN I CONTACT CHERRY CHERRY?
Please email us at firstname.lastname@example.org and we will do our best to assist you wtihin 24 hours.